Return Policy

RETURNS, EXCHANGES, & MISSING ITEMS

  • #1 ALL CLAIMS ARE REQUIRED WITHIN 3-DAYS OF RECEIVING THE ORDER, WITH ONE EXCEPTION (#4).
  • #2 Returns are subject to a 25% restocking fee. Returns for store credit will not be charged the restocking fee. The buyer is responsible for the cost of return shipping.
  • #3 Customer has 3-days from date of delivery to make any missing items claim. To validate claims, we match actual shipment weight to a duplicated order.
  • #4 Inquiries for size and colorway exchanges get approved if they are placed within 10-days of receiving the order. You will receive the same blanks in other sizes or color. Exchanges must be of equal total value.
  • #5 Returns must be new, unworn, and in original packaging. We will inspect items individually to approve the condition of all returned goods.
  • #6 The blanks must be returned within 2-days after our authorization, and we need to be provided with a tracking number.
  • #7 Buyer is responsible for all fees associated with return or exchange shipments. Shipping charges are non-refundable.
  • #8 We refuse return shipments which we did not authorize.

DEFECTIVE ITEMS CLAIM

  • #9 For claims regarding defective items, we require individualized photo-proof of every damaged item as well as a photo of all damaged products together.
  • #10 As every blank undergoes a quality check before being packed, we take all claims very seriously and will conduct a thorough assessment and investigation.
  • #11 We only process replacements for items included in the approved claim, not for the complete order.
  • #12 Approved claims are valid for refund, exchange, or store credit, and the items are required to be returned.

REFUNDS/CREDIT

  • #13 Returns will be refunded to your original account within 5 business days. Your bank may take 2-5 business days to process the return.
  • #14 You may receive store credit for returns/defects/missing items.

 

Fabric

Having the right fabric for your piece really makes a differnece. You can choose different fabric styles and weights from our predeveloped fabric range These fabrics can then be dyed into your own custom colour.

If theres nothing which fits your product vision, you can develop your own unique fabric with us.

Colour / dyes

Our pre-developed fabrics are on stock in "raw-cotton". These fabrics can be garment dyed into any Pantone TCX colour you want.

Additionally you can pick between different dying techniques like fade-out dye.

Fit / pattern

Select a pre-engineered boxy fit, or go for your own fit by adjusting measurements to create your own silhouette. Furthermore, you can opt to create a custom pattern, where you can add different layers of fabrics, pockets, cut outs, or anything else you can imagine.

LAbels

Labels give you the details. You can generally choose between three different labels. You can stock leftover labels in our factory and use them for your next collection

- Polyester label (no MOQ)

- Raw cotton canvas label, most sustainable option (MOQ 250)

-Woven label, most premium option (MOQ 1500)

Prints

Add custom graphic design to your garment done in any printing technique, whether it is traditional screen print, hybrid print, DTG, transfer, rubber, puff, flock, or rhinestones...we can do it all.

Embroidery

Beyond prints, you can choose to do embroideries or patches in a variety of techniques like chain-stitch or chenille.

Vintage

For a proper vintage look, you can add some distressing or sun fade to your garment.